Monday, June 23, 2003

Outstanding Service Brings National Award
Pro Phone Communications Inc. Wins ATSI Award of Excellence

ProPhone Communications Inc. of Muskegon, MI has been honored with the exclusive 2003 Award of Excellence for the fourth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and the call center services including telephone answering and the message delivery. ProPhone Communications Inc. was presented with the award at ATSI's 2003 Annual Convention held at the Disney Contemporary Hotel in Orlando, FL, with TOP FIVE placement.

Independent judges are contracted by ATSI to evaluate message services throughout the United States over a six-month period. The criterion for scoring includes courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

"This program has been running with great success for seven years. The independent testing ensures impartial judging making this an incredible benchmarking tool." said ATSI President Tedd Smith. "Winning this Award is an excellent measure of industry related customer service standards."

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a four-time winner ProPhone Communications Inc. has earned the Silver Plus Award for four consecutive years of excellent service. ATSI extends its congratulations to the staff of ProPhone Communications Inc. on their proven quality service to their customers.